Privacy Policy

01

Introduction

This Privacy Policy (hereinafter referred to as "Policy") sets out the manner in which maykad99.cam (hereinafter referred to as "maykad99", "the Company", "we", "us", or "our") collects, processes, stores, uses, and discloses personal data pertaining to individuals who access or use the maykad99 online casino and sports betting platform, accessible at https://maykad99.cam (the "Platform").

Maykad99 is committed to protecting the privacy of all Users and to handling personal data responsibly and in a manner consistent with applicable international data protection standards. We operate our Platform for players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond, and we take seriously our obligations with respect to any personal data entrusted to us.

By accessing the Platform, registering an account, making a deposit, or otherwise engaging with any service offered by maykad99, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with this Policy, you must cease use of the Platform and, where applicable, request the closure of your account.

This Policy should be read in conjunction with our Terms and Conditions, which govern the overall relationship between maykad99 and its Users. In the event of any inconsistency, the Terms and Conditions shall prevail except where this Policy expressly addresses data protection matters.

Note for Malaysian Players: Malaysia's Personal Data Protection Act 2010 (PDPA) establishes principles governing the processing of personal data in commercial transactions. While maykad99 operates under international licensing rather than Malaysian domestic regulation, we apply data protection standards consistent with internationally recognised frameworks, including proportionate data collection, purpose limitation, and your right to access and correct your personal data.

02

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned to them below:

Term	Meaning
"Personal Data"	Any information relating to an identified or identifiable natural person, including but not limited to name, email address, telephone number, identification document number, payment details, IP address, and device identifiers.
"Processing"	Any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, transmission, erasure, or destruction.
"Data Controller"	Maykad99.cam — the entity that determines the purposes and means of the processing of personal data collected through the Platform.
"Data Subject" / "User"	The natural person to whom the personal data relates — i.e., a registered or prospective player on the maykad99 Platform.
"Third Party"	Any natural or legal person other than the Data Subject and maykad99, including but not limited to payment processors, KYC verification providers, and technology service providers.
"Consent"	Any freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their personal data for a stated purpose.
"KYC"	Know Your Customer — the identity verification process conducted to confirm the User's identity, age, and, where required, source of funds.

03

Personal Data We Collect

Maykad99 collects personal data that is necessary for the legitimate operation of the Platform, including account management, payment processing, identity verification, regulatory compliance, and the provision of a personalised user experience. We do not collect personal data beyond what is reasonably necessary for these purposes.

The categories of personal data we may collect include, but are not limited to, the following:

Identity Data: Full legal name, date of birth, gender, nationality, and a copy of government-issued identification (such as your MyKAD for Malaysian players, or passport for non-Malaysian players).
Contact Data: Email address, telephone number, and residential or mailing address (including, where provided, city references such as Kuala Lumpur, Penang, or Johor Bahru).
Financial Data: Bank account details, e-wallet account identifiers (such as Touch 'n Go eWallet, Boost, or GrabPay account references), FPX or DuitNow transaction references, deposit and withdrawal transaction histories, and, where applicable, cryptocurrency wallet addresses (BTC/USDT).
Account Data: Username, account registration date, login history, account preferences, self-imposed limit settings, and VIP tier status.
Gaming & Betting Activity Data: Game play history, bet records, wager amounts, winnings, bonus usage, sports betting market selections, and session duration data.
Technical Data: IP address, browser type and version, device type and identifiers, operating system, referring URLs, and pages visited on the Platform.
Communications Data: Records of correspondence between the User and maykad99 support, including live chat transcripts, email exchanges, and support ticket content.
KYC Verification Data: Copies of identification documents, selfie photographs, and any additional documentation submitted as part of the identity verification process.

04

How We Collect Personal Data

Maykad99 collects personal data through the following means:

Direct Collection: Data you provide voluntarily when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, participate in promotions, or otherwise interact with the Platform.
Automated Collection: Data collected automatically when you access and navigate the Platform, including technical data such as IP address, browser information, session data, and cookie-derived information. This data is collected through the use of cookies, web beacons, and similar tracking technologies, as further described in Section 10 of this Policy.
Third-Party Sources: In certain circumstances, maykad99 may receive personal data from third-party service providers engaged to assist in identity verification, fraud prevention, payment processing, or anti-money laundering compliance. Data received from third parties is handled in accordance with this Policy and the terms under which those providers are engaged.

05

Purposes of Data Processing

Maykad99 processes your personal data for the following purposes:

Purpose	Description
Account Creation & Management	To register, maintain, and administer your maykad99 account, including processing logins, managing account settings, and maintaining account records.
Identity & Age Verification (KYC)	To verify that you are a real person, that you meet the minimum age requirement of 21 years, and that your account information is accurate and consistent with your identity documents.
Payment Processing	To process deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency.
Service Delivery	To provide access to games, sports betting markets (including EPL, Liga Super Malaysia, and UFC), and all other Platform features as described in the Terms and Conditions.
Regulatory & AML Compliance	To fulfil obligations under applicable anti-money laundering, counter-terrorism financing, and responsible gambling frameworks, including monitoring transactions for suspicious activity.
Fraud Prevention & Security	To detect, investigate, and prevent fraudulent activity, account abuse, bonus misuse, and security incidents on the Platform.
Customer Support	To respond to enquiries, resolve disputes, and provide assistance to Users via live chat, email, and other support channels.
Personalisation	To tailor the Platform experience, including relevant promotions, game recommendations, and interface preferences based on your account activity and preferences.
Responsible Gambling	To monitor gameplay patterns, enforce self-imposed limits, manage self-exclusion requests, and identify Users who may be displaying signs of problem gambling behaviour.

06

Legal Basis for Processing

Maykad99 relies on the following legal bases when processing your personal data:

Contractual Necessity: Processing that is necessary for the performance of the contract between you and maykad99, including operating your account, processing payments, and delivering gaming services.
Legitimate Interests: Processing carried out for purposes that reflect the legitimate business interests of maykad99, including fraud prevention, security monitoring, platform improvement, and internal analytics — provided such interests are not overridden by your fundamental rights.
Legal Obligation: Processing required to comply with applicable legal or regulatory obligations, including anti-money laundering requirements, age verification mandates, and licensing conditions.
Consent: Where maykad99 relies on your consent as the legal basis for processing (for example, in relation to certain marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

07

Data Sharing & Disclosure

Maykad99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your personal data with carefully selected third parties in the following circumstances:

Payment Service Providers: To process your deposits and withdrawals, we share necessary financial and identity data with payment processors facilitating transactions via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, local banks (Maybank, CIMB, Public Bank, Hong Leong), and cryptocurrency networks.
KYC & Identity Verification Providers: Third-party providers engaged to perform identity document verification, age checking, and fraud screening. These providers receive only the minimum data necessary to perform the verification task.
Technology & Platform Service Providers: Companies that provide hosting, cloud infrastructure, cybersecurity, analytics, and customer support technology on our behalf, operating under contractual obligations that restrict their use of your data to the purposes for which it was shared.
Regulatory Authorities & Law Enforcement: Where maykad99 is required or authorised by applicable law, court order, or regulatory directive to disclose personal data to competent authorities. Maykad99 will disclose only the minimum data necessary to comply with such requirements.
Responsible Gambling Organisations: In limited circumstances, and where required by our licensing obligations, maykad99 may share data with registered self-exclusion schemes or responsible gambling registries in connection with a User's self-exclusion request.

We Do Not Sell Your Data: Maykad99 will never sell, lease, or otherwise commercialise your personal data to advertisers, data brokers, or unrelated third parties. Any data shared with service providers is subject to strict contractual confidentiality obligations.

08

Data Retention

Maykad99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable legal or regulatory obligations.

The following general retention principles apply:

Active Account Data: Personal data associated with an active maykad99 account is retained for the duration of the account relationship and for a period of up to five (5) years following account closure.
KYC Documentation: Identity verification documents are retained for a minimum period consistent with applicable anti-money laundering regulatory requirements, typically five (5) years from the date of the last transaction or account closure, whichever is later.
Financial Transaction Records: Records of deposits, withdrawals, and betting transactions are retained for a minimum of five (5) years to comply with financial record-keeping obligations.
Support Correspondence: Customer support records are retained for up to three (3) years from the date of the relevant interaction.
Technical & Log Data: Server log data and technical records are retained for up to twelve (12) months unless required for ongoing security investigations.

Following the expiry of applicable retention periods, personal data will be securely deleted or anonymised in a manner that ensures it can no longer be associated with an identifiable individual.

09

Data Security

Maykad99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

256-bit SSL/TLS Encryption: All data transmitted between your device and maykad99 servers is encrypted using Transport Layer Security (TLS) with a minimum of 256-bit encryption.
Access Controls: Personal data is accessible only to authorised personnel who require access to perform their job functions. Access is controlled through role-based permissions and multi-factor authentication for administrative systems.
Data Segregation: Player account data and financial records are stored in secure, segregated systems separate from operational infrastructure.
Regular Security Audits: The Platform and its data processing systems are subject to periodic security reviews, penetration testing, and vulnerability assessments.
Incident Response: Maykad99 maintains an internal data breach response protocol. In the event of a data security incident that may affect your personal data, we will notify affected Users and, where required, the relevant supervisory authority, in accordance with applicable obligations.

Whilst maykad99 employs robust security measures, no data transmission over the internet is entirely risk-free. Users are encouraged to maintain strong, unique passwords for their maykad99 accounts, to enable two-factor authentication where available, and to notify the support team immediately if they suspect unauthorised access to their account.

10

Cookies & Tracking Technologies

The maykad99 Platform uses cookies and similar tracking technologies to enhance the User experience, maintain session state, analyse Platform usage, and support security monitoring. A cookie is a small text file placed on your device by a website you visit, which enables the website to recognise your device on subsequent visits.

Maykad99 uses the following categories of cookies:

Strictly Necessary Cookies: Required for the Platform to function correctly. These cookies enable core features such as secure login, session management, and navigation. They cannot be disabled without affecting Platform functionality.
Functional Cookies: Enable the Platform to remember your preferences, such as language settings, preferred game categories, and display options, in order to provide a personalised experience.
Analytical Cookies: Used to collect anonymised information about how Users interact with the Platform — including pages visited, time spent, and features used — to help maykad99 improve the Platform experience.
Security Cookies: Used to detect and prevent fraudulent activity, suspicious login attempts, and account abuse.

You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse certain types of cookies or to delete cookies already stored on your device. Note that disabling strictly necessary cookies may prevent the Platform from functioning correctly.

No Advertising Cookies: Maykad99 does not use third-party advertising cookies or tracking pixels to serve targeted advertisements to Users outside the Platform. We do not share browsing data with advertising networks.

11

Your Rights as a Data Subject

As a User of the maykad99 Platform, you hold certain rights with respect to the personal data we hold about you. Maykad99 is committed to facilitating the exercise of these rights in a timely and transparent manner. The rights available to you include the following:

Right of Access

You have the right to request confirmation as to whether maykad99 processes personal data about you, and, if so, to obtain a copy of that data together with information about how it is processed.

Right of Rectification

You have the right to request that inaccurate or incomplete personal data held about you be corrected or updated without undue delay. You may update certain account information directly through your account settings.

Right to Erasure

Subject to applicable legal and regulatory retention obligations, you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected.

Right to Restriction

You have the right to request that maykad99 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where the processing is unlawful.

Right to Data Portability

Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling, where you have grounds relating to your particular situation.

To exercise any of the above rights, please contact the maykad99 Data Protection team using the contact details set out in Section 15 of this Policy. Requests will be assessed and responded to within a reasonable period, and in any event within 30 calendar days of receipt. We may request proof of identity before processing any rights request.

Please Note: Certain rights may be limited or qualified where their exercise would conflict with maykad99's legal or regulatory obligations — for example, our obligation to retain KYC and transaction records under anti-money laundering requirements. We will explain any such limitation when responding to your request.

12

Minors & Age Restriction

The maykad99 Platform is strictly intended for individuals aged 21 years and above. Maykad99 does not knowingly collect, process, or store personal data relating to persons under the age of 21. All registration and KYC processes are designed to verify that Users meet this age requirement before any gambling activity or withdrawal is permitted.

If maykad99 becomes aware that personal data has been collected from a person under the age of 21 without the knowledge of their parent or guardian, or where the KYC process reveals that a registered User does not meet the minimum age requirement, the Company will take immediate steps to suspend the relevant account, cease processing that individual's data, and securely delete or anonymise any personal data collected in connection with that account.

If you are a parent or guardian and believe that your child under the age of 21 has accessed or registered on the maykad99 Platform, please contact our support team immediately at [email protected] (email address — not a clickable link) so that the matter may be investigated and addressed as a priority.

13

International Data Transfers

As an internationally operated platform, maykad99 may transfer personal data to, and process personal data in, countries outside of Malaysia for the purposes described in this Policy — including for the purposes of account administration, payment processing, identity verification, and technical infrastructure.

Where personal data is transferred to third countries, maykad99 takes reasonable steps to ensure that appropriate safeguards are in place to protect the data in accordance with applicable data protection standards. This may include contractual protections with third-party service providers, data processing agreements, and operational security measures.

By using the maykad99 Platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia for the purposes described in this Policy, subject at all times to the security and organisational measures outlined herein.

14

Amendments to This Policy

Maykad99 reserves the right to update, amend, or replace this Privacy Policy at any time. Material changes to the Policy will be communicated to registered Users by email or by way of a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you must cease using the Platform and, where applicable, request the closure of your account in accordance with the procedures set out in the Terms and Conditions.

We encourage you to review this Policy periodically to stay informed about how maykad99 is protecting your personal data.

15

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which maykad99 processes your personal data, please contact our Data Protection team using the details below. We endeavour to respond to all privacy-related enquiries within 30 calendar days of receipt.

Email: [email protected] (plain text — this email address is not a clickable link)

You may also contact our support team via the live chat facility available on the Platform, 24 hours a day, 7 days a week. For formal data subject rights requests, please include your full registered name, account email address, the nature of your request, and any relevant reference numbers to assist us in processing your enquiry efficiently.

Responsible Gambling & Data: If your privacy enquiry relates to responsible gambling matters — for example, a request to confirm or enforce a self-exclusion — please visit our Responsible Gambling page, which sets out the tools and processes available to you, in addition to contacting our support team directly.

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